Bad service

I phoned the call centre on ********** and spoke to unprofessional person by the name of Kelebogile who refused to transfer me to someone superior and she totally refused and she did not speak to me like a customer. I want my insurance to be cancelled. My account was supposed to be paid on the 25th but unfortunately was Christmas and I went to Gugulethu mall the next day, only to find them off line, went to Vanguard mall and same thing, went to Phillipi mall also offline. Today my account has been disconnected, this Kelebogile lady now has the decency to tell me that there are many ways to pay my account. Who's fault is it if the branches were of line? I spent lots of money going around looking for the branch were I can pay my account and this Kelebogile also wasted my airtime. Please cancel my insurance