AK
Ayanda K
1 reviews | Active since Nov 2017
19 Dec 2017, 11:59
bad service
I struggled with change of ownership for weeks being told different visions of how to go about the process and it was finally done after a long struggle and so many fights with the agents. Now am struggling with adding insurance for my decoder, every time i call am being told they will get an agent to call me back which never happens. Its been over a month trying to get it, and the last agent i spoke too was very rude.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
19 Dec 2017, 13:43Dear Ayanda
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Dec 2017, 13:43
Official
Dear Ayanda
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Dec 2017, 14:35Good day Ayanda
I apologise for the delayed response and the inconvenience caused.
Kindly expect a call back from the insurance team as they need a verbal confirmation from the main account holder. If possible, you can also follow up with the insurance team on ***.
The team operates Monday to Friday from 08h00 to 17h00, public holidays excluded.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply19 Dec 2017, 14:35
Official
Good day Ayanda
I apologise for the delayed response and the inconvenience caused.
Kindly expect a call back from the insurance team as they need a verbal confirmation from the main account holder. If possible, you can also follow up with the insurance team on ***.
The team operates Monday to Friday from 08h00 to 17h00, public holidays excluded.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,