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Thokozile M

1 reviews | Active since Dec 2017

13 Dec 2017, 20:52

Bad service

I'm having a problem with my explora Dstv account got in SMS that says my account has been suspend because of my account is in arrears of R3655.43.my account is ********** 4.I need some explanation coz every time I call I speak to different people and the don't know how to explain to me.this explora was disconnected because they did my price lock for one year and what I know it was for 2 yrs,what make me so mad I pay my account every Month. I just ****ed.multichoce is full of **** nje.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Dec 2017, 11:48
Official

Dear Thokozile

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Dec 2017, 15:39
Official

Dear Thokozile

It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.

Reference is made to our telephonic conversation, you have advised that the account is being handled by Sindisiwe.

Please accept our apologies for the inconvenience you have experienced in this regard.

Let us know if there is anything else that we can assist you with.

Kind regards

Lebogang

Best regards,

TM
Thokozile M's update31 Dec 2017, 09:35
Reviewer Update
Good day I'm writing this massage wit anger as the matter has not been resolved, I'm so disappointed with sandisiwe who is handling this matter ask haven't received any call or massage informing me about my problem in actual fact I'm so disappointed with multi choice as this matter is not taken seriously, everyday I must call with my money had to travel from cape town to Jo'burg for me to visit the multi choice offices but still the matter is not resolved, why am I been treated as if um not a customer, can this matter be escalated to management as your stupid consultant does not know what to do or they are playing games with my money, I expect to receive a call from management within 24 hours if not will escalate further or your more tan welcome to fetch ur exploration and refund me urgently, I'm SO DISAPPOINTED!!!!!