EE
Elsabe E
1 reviews | Active since Dec 2017
08 Dec 2017, 11:19
bad service
I app**** for an explora last week and I spoke to a lady who said that I don't have to worry about anything they will phone me back and send someone to install it however I did explain to her that there is no one at home during the day could she please add on the system that they should phone me first before delivering so that I can make arrangements, no one did so they gave the xplora to a 3rd party to sign for it without asking for identification I was almost the whole day on the phone trying to find out what happened and they promised to phone me back again which they didn't I had to call in again this has been going on the whole week now and still no one has phoned to explain or apologise nothing and better yet I'm now being billed for something that is not even installed I'm stranded I cant even do anything this is so bad I cant believe U DSTV doesn't care about your customers but we good enough to be debited end of the month -
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
08 Dec 2017, 15:08Dear Elsabe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Dec 2017, 15:08
Official
Dear Elsabe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Dec 2017, 09:54Dear Elsabe Eland
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your concerns have been escalated to our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply11 Dec 2017, 09:54
Official
Dear Elsabe Eland
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your concerns have been escalated to our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
EE
Elsabe E's updateReviewer Update
11 Dec 2017, 10:09good day
this so going on for to long now and I truly think that its so unfair I'm being billed for something that I don't even use and to top it of there was and installer at my home on Saturday telling me that I should pay a call out fee and that there is something else that I should also buy to connect to my dish and it will cost me R1000 that was never told to me in the first place! I would please like to cancel everything seeing that I'm been taken for a ride and than again I should wait for someone to make time to phone me again while I should just wait calmy that is pathetic!!!
EE
Elsabe E's update11 Dec 2017, 10:09
Reviewer Update
good day
this so going on for to long now and I truly think that its so unfair I'm being billed for something that I don't even use and to top it of there was and installer at my home on Saturday telling me that I should pay a call out fee and that there is something else that I should also buy to connect to my dish and it will cost me R1000 that was never told to me in the first place! I would please like to cancel everything seeing that I'm been taken for a ride and than again I should wait for someone to make time to phone me again while I should just wait calmy that is pathetic!!!