SC
Stef C

1 reviews | Active since Nov 2014

06 Dec 2017, 12:39

BAD SERVICE

My ID number on the Multichoice data base is wrong. Need to correct it. Went to Centurion office with documentation on 27/11/2017 at 17h30. The agent next to reception helped me, his supervisor needed to approve the correction, was busy and I was told that they will do it in few minutes. It still wrong.

Can not find through call center or on WEB a telephone number to phone the Centurion office.

When want to report on the Multichoice website a red banner requesting nearest town comes up when I want to submit a complain on the Multichoice web site.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply06 Dec 2017, 15:33
Official

Dear Stef

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Dec 2017, 15:35
Official

Good day Stef

Thank you for taking my call today.

I have referred your Price Lock request to the sales team. This will be processed as soon as your identity number is changed.

Feel free to contact us if you require any further assistance.

Kind regards

Dinah

Best regards,