AE
Albert E

1 reviews | Active since Dec 2014

30 Nov 2017, 15:02

Bad Service

I recently change ownership of an account from my DAD my in MINE. I have call the callcentre 5 time to re-update my details, without luck. This means i can't login to my account to make payment and setup and get all my details. I see that the old Cell number is still being invoked.

this is the worst service i have ever gotten from an Call Centre. Call Centre Agent: Kelma Masilela Ref : ********** 4-i32

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Nov 2017, 16:55
Official

Dear Albert

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Dec 2017, 09:53
Official

Dear Albert

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

We tried to contact you to assist with your concerns without any success.

Please refer to your personal e mail address to for more detail pertaining to your concerns.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Kind regards

Rupert

Best regards,

AE
Albert E's update04 Dec 2017, 11:20
Reviewer Update
Still awaiting service from DSTV.