MT
Marvin-Dean Thompson
1 reviews | Active since Oct 2016
25 Nov 2017, 13:27
bad service
I app**** for dstv price lock 3 weeks ago and it got approved on the phone call, I was told to send proof of residence, bank statement etc to an email address and I would receive a case number then I must wait for delivery, 3 weeks later I'm calling countless times and everytime they tell me I must keep my phone on cause someone is going to call me but the person they keep putting it off in my ear, it happened 3 times. I would really like to know when I'm getting my dstv explorer
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
27 Nov 2017, 08:47Dear Marvin
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Nov 2017, 08:47
Official
Dear Marvin
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Nov 2017, 15:13Dear Marvin-Dean Thompson
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We investigating your concerns with our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply27 Nov 2017, 15:13
Official
Dear Marvin-Dean Thompson
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
We investigating your concerns with our Price Lock department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
MT
Marvin-Dean Thompson's updateReviewer Update
30 Nov 2017, 10:21Hi, so a guy from the price lock called me on Tuesday and asked what response did I get after I emailed my details and I told him I received a case number and I gave him the case number he said he was gonna call back but he never did, I feel like I'm being taken for a ride cause I don't know *** is happening
MT
Marvin-Dean Thompson's update30 Nov 2017, 10:21
Reviewer Update
Hi, so a guy from the price lock called me on Tuesday and asked what response did I get after I emailed my details and I told him I received a case number and I gave him the case number he said he was gonna call back but he never did, I feel like I'm being taken for a ride cause I don't know *** is happening