bad service

I've been prevented the benefits of enjoying my DSTV as I cannot watch anything my dstv signal it not connected from multichoice as no one comes with a valid reason why after making a payment on the 29th of August 2015 still I cannot make use of my dstv. I've spoke with numerous agents from Multichoice Tumelo Bongani Ntlatsi Mbali Boitumelo all of them have FAILED to assist me no one is willing to help but I've been getting nothing but empty promises and about 7 different case numbers which have been useless until now. All I need it to watch my dstv benefits as payment have been made or I request my refund back as it has been 6 days now and my complains have been in vain with them. This is disgusting from multichoice bad services nd empty promises. I'm unhappy customer who is willing to cancel my business with multichoice. The account has been paid but I cannot watch anything. Disgusted nd depress