wS
winnie S

1 reviews | Active since Nov 2017

13 Nov 2017, 16:00

Bad service

I have been calling from the 28th of October regarding a payment that was processed incorectly.I called the call centre to update that transaction and forwarded the proof of payment and they reconnected the service...After a week it was disconnected again,again i made a phone call to reconnect it and it was done with another proof of payment sent.Last week it was disconnected again and still made a call.Yesterday it was disconnected again...I am so irate because i cant be making call every week for a reconnection.Last time i spoke to Seipati who said she is attaching my proof of payment.

This is not on...sort it out

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Nov 2017, 08:44
Official

Dear Winnie Sebopa

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Nov 2017, 14:18
Official

Dear Winnie Sebopa

Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

We have tried to contact you for more detail pertaining to your query without any success.

Please refer to your personal e mail address for more detail to your concerns.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,