MS
Mduduzi S
1 reviews | Active since Nov 2017
09 Nov 2017, 13:10
Bad service
Good day
I have called the dstv call center three times and all three times the phone has been hung up in my ear.
I need my viewing to be reinstated. I called the call center None of the consultants can tell me how much I owe and why am I being billed for a package I am not enjoying.
I have requested numerous times for the insurance on the decoders to be canceled, but it was never done.
I am on a family package R235 + extra view R85+ reconnect fee R50= R370. I paid an amount of R100 + R102, 93 + R300= R502. 93. I am told I still owe.
Please assist Regards
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Nov 2017, 13:20Dear Mduduzi Sibeko
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Nov 2017, 13:20
Official
Dear Mduduzi Sibeko
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Nov 2017, 10:17Good day Mduduzi
Thank you for sending us your query.
Your DStv family service is reconnected, please pay R496.11 today and keep the service active till 19 December 2017. The balance advised includes an outstanding amount of R176.11.
The monthly subscription for your DStv account is R320.00 (without insurance) and should be paid by 20th of every month:
- R235.00 for the DStv Family package
- R85.00 for Xtraview.
Your cancellation request has been sent to insurance team. You may follow up with them by calling ***. The team operates Monday to Friday from 08h00 to 17h00.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply10 Nov 2017, 10:17
Official
Good day Mduduzi
Thank you for sending us your query.
Your DStv family service is reconnected, please pay R496.11 today and keep the service active till 19 December 2017. The balance advised includes an outstanding amount of R176.11.
The monthly subscription for your DStv account is R320.00 (without insurance) and should be paid by 20th of every month:
- R235.00 for the DStv Family package
- R85.00 for Xtraview.
Your cancellation request has been sent to insurance team. You may follow up with them by calling ***. The team operates Monday to Friday from 08h00 to 17h00.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,