BAD SERVICE

Dstv and thier incompetence and bad service!

It regrets me to say this but clearly the incompetence at Multichoice grows far and wide. I am so sad to say that after a glitch with my debit orders last month on the 1st my dstv was disconnected I was away on a work trip and when I returned I immediately called DSTV to pay via EFT and "reconnect " my dstv. THIS WAS DONE ON THE 14TH OCTOBER AND EMAIL PROOF OF PAYMENT WAS SENT! Its embarrassing enough to have a debit order not go through but to have to be humiliated by explaining the situation every week to "ANOTHER" agent is just not called for. Its humiliating and the agents are never the same person ypu dealt with so they never know whats going on.

Case number ********** Reference ********** 6 I was billed R50 again after paying on the 24th October I was billed again today 29th October R50 All ontop of the initial R923.26 which included my subscription and supposed reconnection fees. But as You can see ive been since charged even more reconnection fees. So everyrime some very "competant" and "thoughtful" multichoice employee disconnects my dstv and then acts like they're doing me a favour. Like today switching it on for the day cost me ANOTHER R50 and the agent had the audacity to tell me It will be switched off tomorrow again because this was just for today! The cheek!

Sadly every week since dstv has taken it apoun themselves to switch my tv off at their liberty when they feel like and this has happenned at least 4 TIMES this month. Today AGAIN. And I have been billed R50 EVERY TIME to switch my dstv on. My monthly bill is usually around the R800 mark but this month it EXCEEDS R1000 because DSTV thinks this is OK and thinks its fine to overcharge and connects and disconnect viewers and then their agents are not helpful and nobody can find records of payments. It costs me my phonecall money and extra costs o. My bills not to mention the tedious time on the phone with their agents who can't seem to do their basic job description!

I am now going to escalete the issue as im very displeased and I'LL be taking this to a social platform as its now costing me my precious time. And money and im tired of speaking to different "agents" everytime I call in to resolve a simple matter.

Please look up your records and see that the payment was made as well as proof sent to you for this. And adjust my accounts accordinly and please remove the unauthorised reconnection fees everytime your *********** staff switch off and then supposedly reconnect my ALREADY paid for service.

This is totally unacceptable and actually like *****ing from your subscribers!

I'm hoping that this review will get me the due service I am paying for and bot recieving!