NR
Nicarl R
1 reviews | Active since May 2015
18 Oct 2017, 11:25
Bad service
On Tuesday the 10th October we got a call from the Call Centre with regard to price lock on the explorer we were advised that another department would call us to set up an appointment for the installation , its a week later and we have still not heard anything, it just so happens that my son did the same application for his place last week and also had no response i mean really how long does it take.
Helpful (0)
Replies (10)0
Replies (10)
DStv (MultiChoice)'s replyOfficial
18 Oct 2017, 13:34Dear Nicarl
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply18 Oct 2017, 13:34
Official
Dear Nicarl
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Oct 2017, 20:34Dear Nicarl
I have referred your complaint to our Field/Installer team for further assistance. As soon as I have feedback; I will be in touch.
Kind Regards
Elna [DStv Hello Peter Complaints]
Best regards,
DStv (MultiChoice)'s reply18 Oct 2017, 20:34
Official
Dear Nicarl
I have referred your complaint to our Field/Installer team for further assistance. As soon as I have feedback; I will be in touch.
Kind Regards
Elna [DStv Hello Peter Complaints]
Best regards,
NR
Nicarl R's updateReviewer Update
19 Oct 2017, 10:47Thank you i await your response
NR
Nicarl R's update19 Oct 2017, 10:47
Reviewer Update
Thank you i await your response
NR
Nicarl R's updateReviewer Update
20 Oct 2017, 14:06Well it is 2 weeks since we app**** for price lock explora and still no feedback, yesterday my other son went onto the internet and app**** via the dstv price lock site, he was phoned yesterday and today his explora was delivered? Now why are we still waiting and not getting any feedback when we phone we get told they will escalate our call, really is this how multichoice does business
NR
Nicarl R's update20 Oct 2017, 14:06
Reviewer Update
Well it is 2 weeks since we app**** for price lock explora and still no feedback, yesterday my other son went onto the internet and app**** via the dstv price lock site, he was phoned yesterday and today his explora was delivered? Now why are we still waiting and not getting any feedback when we phone we get told they will escalate our call, really is this how multichoice does business
DStv (MultiChoice)'s replyOfficial
20 Oct 2017, 20:17Dear Nicarl
I have sent a follow-up request to the team and requested that they make contact with you directly to assist further.
Kind Regards
Elna [DStv Hello Peter Complaints]
Best regards,
DStv (MultiChoice)'s reply20 Oct 2017, 20:17
Official
Dear Nicarl
I have sent a follow-up request to the team and requested that they make contact with you directly to assist further.
Kind Regards
Elna [DStv Hello Peter Complaints]
Best regards,
DStv (MultiChoice)'s replyOfficial
24 Oct 2017, 18:02Dear Nicarl
I understand that our Field/Installer team have been in touch with you and they've made arrangements to assist you with installation.
Thank you for taking your time to contact us.
Kind Regards
Elna [DStv Hello Peter Complaints]
Best regards,
DStv (MultiChoice)'s reply24 Oct 2017, 18:02
Official
Dear Nicarl
I understand that our Field/Installer team have been in touch with you and they've made arrangements to assist you with installation.
Thank you for taking your time to contact us.
Kind Regards
Elna [DStv Hello Peter Complaints]
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Oct 2017, 12:54Dear Nicarl
Thank you for taking my call as discussed I have also sent a follow-up request to the PriceLock team regarding the status of you delivery. I have also requested that they make contact with you to address your concerns.
Kind Regards
Elna [DStv Hello Peter Complaints]
Best regards,
DStv (MultiChoice)'s reply25 Oct 2017, 12:54
Official
Dear Nicarl
Thank you for taking my call as discussed I have also sent a follow-up request to the PriceLock team regarding the status of you delivery. I have also requested that they make contact with you to address your concerns.
Kind Regards
Elna [DStv Hello Peter Complaints]
Best regards,
NR
Nicarl R's updateReviewer Update
25 Oct 2017, 13:13The strange thing is the installer has contacted us but we have still not had delivery of the explorer so they have nothing to install, we now in week 3 trying to get this sorted
NR
Nicarl R's update25 Oct 2017, 13:13
Reviewer Update
The strange thing is the installer has contacted us but we have still not had delivery of the explorer so they have nothing to install, we now in week 3 trying to get this sorted
NR
Nicarl R's updateReviewer Update
26 Oct 2017, 09:09Well here i go again yesterday we get an sms that we have not accepted the terms and conditions, they gave us an email address to log into we have been trying to get onto this email since yesterday afternoon and it keeps giving us a server error, please we are at out wits end here, i have never experienced such service from dstv
NR
Nicarl R's update26 Oct 2017, 09:09
Reviewer Update
Well here i go again yesterday we get an sms that we have not accepted the terms and conditions, they gave us an email address to log into we have been trying to get onto this email since yesterday afternoon and it keeps giving us a server error, please we are at out wits end here, i have never experienced such service from dstv
DStv (MultiChoice)'s replyOfficial
26 Oct 2017, 10:34Dear Nicarl
I understand your frustration and I sincerely apologise for the delay.
I have received feedback from the PriceLock team they have requested the sales team to assist with completing your application. The problem is that you did the application online however you didn’t select the package that you want.
They will call you shortly and assist in that regard.
Elna [DStv Hello Peter Complaints]
Best regards,
DStv (MultiChoice)'s reply26 Oct 2017, 10:34
Official
Dear Nicarl
I understand your frustration and I sincerely apologise for the delay.
I have received feedback from the PriceLock team they have requested the sales team to assist with completing your application. The problem is that you did the application online however you didn’t select the package that you want.
They will call you shortly and assist in that regard.
Elna [DStv Hello Peter Complaints]
Best regards,