AY
Andrew Y
1 reviews | Active since Aug 2015
01 Sept 2015, 11:48
Bad service
Have an error E16. Nobody at call centre can explain why they cannot clear it. Get cut off numerous times. told supervisor will call me and nothing happens. What is happening at DSTV. The service in the last six months has got worse and worse. Everybody blames the new system upgrade. Go to the local branch and they have signs up apologising for the system upgrade. Seems like the biggest mistake ever this system upgrade!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Sept 2015, 12:41Hello and12345,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply04 Sept 2015, 12:41
Official
Hello and12345,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team