BAD SERVICE

I've " upgraded to the explora 2 decoder with the price lock deal of DSTV. I got the decoder delivered to me om Friday morning. When arrive at home I've also received a mail from Dstv informing me to call their call center to informing them to ensure I do not got billed twice for the month. I've then checked on Dstv website for an installer. I've phoned them and they confirmed that they will install the decoder on Tuesday. Wow everything so smooth........ Then I phoned Dstv call center to inform them about the explora 2 decoder, Off is my signal for both HD PVR and 9110 Extra view decoder. I again phoned informing then that it is off and please restore to my original settings as the installer will only install the explora on Tuesday, 10 min later one tv do have a signal but they can not connect both but will escalate to the "business" department as they have more access to the system to rectify. Saturday morning again not signal phone again, again more than 10 min later all of a sudden the other tv do have signal but the second one not and yes you guess correctly they must again escalate the matter. Sunday morning again not signal both tv's. Phoned again with out any assistance till not no services. BUT SURELY AT THE END OF THE MONTH I WILL BE BILLED THE FULL AMOUNT. HOPEFULLY ONLY ONE ACCOUNT AND NOT TWO.