Bad service
I am not at home, and left my cousin at home to guard the house. Couldn't pay for Dstv Compact because I am going bury someone and need money. My cousin decided to pay R100 and asked me to ask for a downgrade to Access for now, I did that on the 4th of October via Facebook and I didnt get any response until the 6th, telling me i can't downgrade, my downgrade is scheduled for the 1st of November, how is that possible while I already paid for access?? now my co cousin tells me the channels are inactive. Where is that R100 because you were suppose to downgrade from Compact to access as I requested.
Why can't Dstv get some competition for goodness sake, these people are sucking South African dry and bad service is what you expect always
Dear Tshepo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Tshepo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Tshepo
Thank you for bringing the matter to our attention.
Kindly note you can disconnect or downgrade your services on your payment date and in your case it's the 2nd of every month.
On the 4th October when you had sent the request for the downgrade, your payment date had already passed hence you were advised it can only be scheduled for the 2nd November.
However, as your services are currently disconnected, you can downgrade your services. You need to pay R87.55 to be able to reconnect the DStv Access package, the amount will cover your viewing until the 1st November 2017.
Click on the attached link to see our upgrade \ downgrade policy: https://www.dstv.com/search?searchTerm=downgrade
Thank you for your continuous support.
Let us know if there is anything else we can assist you with.
Kind regards
Lebogang
Best regards,
Dear Tshepo
Thank you for bringing the matter to our attention.
Kindly note you can disconnect or downgrade your services on your payment date and in your case it's the 2nd of every month.
On the 4th October when you had sent the request for the downgrade, your payment date had already passed hence you were advised it can only be scheduled for the 2nd November.
However, as your services are currently disconnected, you can downgrade your services. You need to pay R87.55 to be able to reconnect the DStv Access package, the amount will cover your viewing until the 1st November 2017.
Click on the attached link to see our upgrade \ downgrade policy: https://www.dstv.com/search?searchTerm=downgrade
Thank you for your continuous support.
Let us know if there is anything else we can assist you with.
Kind regards
Lebogang
Best regards,