Bad Service
Hi I have been having a problem with DSTV and their PayU merchant, payment was done on 02/10 and appear that it was taken from my account, even PayU consultant said the payment was successful but still DSTV doesn't reconnect the service. No one is assisting they just tell that the money is not reflecting.
Surprisingly the PayU consultant did send query to the DSTV manager but no response, meaning I paid for nothing!
Maybe they can return my money and keep their connection? Dont need this headache.
Helpful (0)
Replies (8)0
Replies (8)
DStv (MultiChoice)'s replyOfficial
04 Oct 2017, 11:00Dear Njabulo Sithole
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Oct 2017, 11:00
Official
Dear Njabulo Sithole
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Oct 2017, 12:58Good day Njabulo Sithole
Thank you for bring this matter to our attention.
We have tried to contact you without any success.
We unable to locate your account with the information you provided. Please provide us with your ID number, smart card and decoder number in order for us to investing your concerns and assist you accordingly.
Please reply as private in order for us to be able to view the requested information.
Awaiting your reply
Rupert
Best regards,
DStv (MultiChoice)'s reply04 Oct 2017, 12:58
Official
Good day Njabulo Sithole
Thank you for bring this matter to our attention.
We have tried to contact you without any success.
We unable to locate your account with the information you provided. Please provide us with your ID number, smart card and decoder number in order for us to investing your concerns and assist you accordingly.
Please reply as private in order for us to be able to view the requested information.
Awaiting your reply
Rupert
Best regards,
's updateReviewer Update
04 Oct 2017, 15:13SMART NO: ********** 460
This is irritating honestly rather bring back my money and keep your service.
's update04 Oct 2017, 15:13
Reviewer Update
SMART NO: ********** 460
This is irritating honestly rather bring back my money and keep your service.
's updateReviewer Update
04 Oct 2017, 15:20ID: ***
Decorder:
's update04 Oct 2017, 15:20
Reviewer Update
ID: ***
Decorder:
's updateReviewer Update
04 Oct 2017, 15:21Smartcard: ***
's update04 Oct 2017, 15:21
Reviewer Update
Smartcard: ***
's updateReviewer Update
04 Oct 2017, 15:24DECORDER SR: 74986
's update04 Oct 2017, 15:24
Reviewer Update
DECORDER SR: 74986
's updateReviewer Update
04 Oct 2017, 15:25Why dont you contact your merchant??? This is not acceptable coz it their fault not mine!!!
's update04 Oct 2017, 15:25
Reviewer Update
Why dont you contact your merchant??? This is not acceptable coz it their fault not mine!!!
's updateReviewer Update
04 Oct 2017, 15:26If this is nit sorted by end of today better bring back my money!!!
's update04 Oct 2017, 15:26
Reviewer Update
If this is nit sorted by end of today better bring back my money!!!