Bad service

I phoned in to the call centre today (30/09/2017) around 12 midday, to find out my reconnection fee. Spoke to the first person who put me on hold for more than 3mins, sge then decided to transfer me yo this rude lady. I asked what happened to the first person i was talking to, she responded by saying i should not stress her about other people's problems. I asked for the supervisor, she put me on hold for more than 4mins. I doubt if she was transferring me. She finally released the call. I phoned in again, spoke to the other lady that just hung up on me after taking my id number. What kind of call centre are you guys running? A circus? Or it depwnds on the package the customer is on?