BAD SERVICE/

I have been paying my account every month via EFT and the amount is R1130 that i'm paying. My dad's account has been linked to my account and I have been paying it for months like that and all of a sudden yesterday the account was suspended due to non payment. Apparently it can't be done like that anymore as i'm not an employee but don't understand how it worked like that after my account was changed to normal. Without any enquiry the account is just suspended and the representatives in the call centre have no knowledge of their own products. today i spent 29:16 minutes on my mobile phone but the most appaling part of that call was that I was left hanging on for over 9 minutes with any kind of reassurance that someone is coming to assist me.It took them 20 minutes to figure out to transfer the credit from my account to the child account.DSTV needs to realise that this kind of behaviour affects many aspects of people's lives and that they need to have competent staff on the other end as we already frustrated with the **** content that we pay R699 for.I have had some bad service but DSTV wins the prize for the worst Service. CSR (Bonthle) ***-i5