SP
Sone P
1 reviews | Active since Sept 2017
29 Sept 2017, 13:33
BAD SERVICE
I got approved for the price lock on the 20th of September. On 22 September they phone me to get my delivery details, the guy that phoned me was very rude and I told him that he has an attitude, he apologized, but I think he still didn't give my details through to couriers, because I still don't have the parcel number or the decoder, I phoned them and they told me they need to send the query through and still no news. I think it is very bad for not coming back to me and for the guy that didn't do his work.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
29 Sept 2017, 14:07Dear Sone Du Plooy
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Sept 2017, 14:07
Official
Dear Sone Du Plooy
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Sept 2017, 15:52Good day Sone
Thank you for taking the time to contact us.
Furthermore, please accept my apology for the poor customer experience you received.
I have referred your feedback to our Price Lock team for further assistance. Kindly expect a call from them regarding your Explora decoder.
Please feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply29 Sept 2017, 15:52
Official
Good day Sone
Thank you for taking the time to contact us.
Furthermore, please accept my apology for the poor customer experience you received.
I have referred your feedback to our Price Lock team for further assistance. Kindly expect a call from them regarding your Explora decoder.
Please feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
SP
Sone P's updateReviewer Update
02 Oct 2017, 14:30Hi there
I received a call from Lesego on Friday 29.09.2017, she took the delivery address to get the package delivered, she told me that I will get a parcel number through an SMS, because without that you cant trace how far it is. I mailed her also and I have left a message at the customer care centre for her, but still nothing, no phone back, no email and NO PARCEL number. Can somebody please let me know what is going on, do you want me as a client or not????????
SP
Sone P's update02 Oct 2017, 14:30
Reviewer Update
Hi there
I received a call from Lesego on Friday 29.09.2017, she took the delivery address to get the package delivered, she told me that I will get a parcel number through an SMS, because without that you cant trace how far it is. I mailed her also and I have left a message at the customer care centre for her, but still nothing, no phone back, no email and NO PARCEL number. Can somebody please let me know what is going on, do you want me as a client or not????????
SP
Sone P's updateReviewer Update
04 Oct 2017, 11:28Hi there I received a call from Lesego on Friday 29.09.2017, she took the delivery address to get the package delivered, she told me that I will get a parcel number through an SMS, because without that you cant trace how far it is. I mailed her also and I have left a message at the customer care centre for her, but still nothing, no phone back, no email and NO PARCEL number. Can somebody please let me know what is going on, do you want me as a client or not????????
SP
Sone P's update04 Oct 2017, 11:28
Reviewer Update
Hi there I received a call from Lesego on Friday 29.09.2017, she took the delivery address to get the package delivered, she told me that I will get a parcel number through an SMS, because without that you cant trace how far it is. I mailed her also and I have left a message at the customer care centre for her, but still nothing, no phone back, no email and NO PARCEL number. Can somebody please let me know what is going on, do you want me as a client or not????????