Bad Service

on the 31st i called multichoice and when i called i wanted to downgrade to Access option and my payment date is always the end of the month so when i called i wanted to know the reference and the ampunt payable and then to show that the agent didnt bother checking on the system she just said my line is suspended and i have to pay R130 and the when i asked why she said its because last month i was on compact and that my channels are suspended and when i told her that im not suspended and today is my day to make payments and then she blocked my channels while on a call and when i asked to speak to a supervisor she kept me onhold for 22 min and no one came then i dropped and called again and then the guy that answered i asked him to speak to a supervisor he said hold and also left the call for 20 min as well which is another airtime waisted i then dropped and called again because i was now frastrated and i was at the mall and wanted to pay then i called again then this time a lady called Ghetty answered and i explained everything and she said she i should pay R99.00 and she also told me that my channels are working whn i got home channels were still suspended. all cals werea waist.