Bad Service

Phoned 26 Aug 2017 to cancell and consultant convinced me to take the R99 package. He confirmed that showmax can be viewed on any packaged. I phoned again on 24 Sep 2017 to confirm that the downgrade was done and it was confirmed. On 27 Sep 2017 the full premium was debited from my bank account. I phoned to find out why the full amount R1014 was debited and requested to be refunded immediately as it in not my fault but Dstv. The supervisor said that the refund can only be done within 14 days which i mentioned is not acceptable. I request the refund to me made asap. Then when i requested what the amount would be that will be refunded he said only +-R700 i requested why. He then told me that you cannot watch showmax if you dont have the premium package. I requested him why i was told it can be done, no response, he dropped the caIl. Phoned again requesting to speak to him again and was told i cannot speak to him, she will send him an email to phone me back. I requested her name and she said Glenda, when i asked her for her surname i was told she is not comfortable giving me her surname then she dropped the phone in my ear. I request that the refund be paid tomorrow with the full installment amount of R909. Should the not be done i will instruct the bank the reverse the debit as dstv had no authority to deduct such amount.