Bad Service

To whom it may concern,

DSTV Case no.: **********

DSTV CEO say that their company’s mission is to : “MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.”

HE failed his above mission completely & broke all CPA laws. It's now 2 years and they haven't bodered to take my unsatisfactory experience seriously. They just ignore your complaints, never come back to you, just say pay on a sms or we hand you over to their debt collectors.

IT all started when I have contacted DSTV a few times in June 2015 but without any luck I could not get through, then I emailed them on the 30th of June 2015 @ 08:34 to cancel my services with immediate effect due to I was not in need to make use of their service anymore . Without any feedback from DSTV they just ignored my cancellation and went on keeping their line/service open and expected me to pay for that after i have cancelled and asked them to close my account. As a customer it's my right to suspend my services at any time and only pay for services that I take up with the service provider. So if I ask you to suspend my services I do not want you to continue with your servises. According to the CPA law a customer can cancel their services with a provider at any time if they cannot afford their services anymore. I have done so and still DSTV kept the services open after I told them to suspend their services.

On the 09 September 2015 my case with DSTV was still not resolved and hasn’t received any communication from them. Then on the 20 October 2016, a Year and 4 Months later DSTV sent me a SMS telling me that they haven’t receive payment, please make payment or we will hand you over to external collections… Is this what you call world class service, threatening me with a sms after a year & 4 months, without calling me or sending me an email to resolve my case and this is ******* to inform me via sms that you are going to hand me over to external collections . This is how DSTV roll, they ignore complaints and not resolving them by just ACCEPTING you owe them this money and you better pay otherwise we hand you over. Where did I accept that I owe You (dstv) this money, if you decide to continue with your service after I cancelled it with immediate effect? On the 9th of November 2016 I send DSTV a email (received a auto reply that they did receive my mail and will get back to me) requesting the CEO of DSTV to contact me so that I can take him/her on about the mission statement above, but till this day dstv ignored me again. This morning a lady phoned me and claimed that she's from a external collection company, but no company name was provide and just said that she phone on behalf of multi choice and would like to know when will I pay... I said to her you must be joking, after two years and you still don't want to resolve my matter and expecting me to pay you for something that I've cancelled.

You are breaking the law big time DSTV. I do not owe you a cent!

DSTV Ref. no.: ********** 07/07/2015 DSTV Ref. no.: ********** 08/09/2015

Unhappy ex DSTV customer, Johan Claassen