TM
Tina M
1 reviews | Active since Sept 2017
02 Sept 2017, 15:02
BAD SERVICE
They promised to deliver Price Lock Decoder Explorer 2 etc within 2 to 4 days. I received sms that my account has been activated however I did not even received my decoder!! When I phoned this morning they informed me according to their system the decoder and wi-fo connector have been delivered. I did not receive anything nor signed for receipt!! VERY BAD SERVICE!! I sent through numerous e-mails and phoned them numerous times!!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
02 Sept 2017, 15:46Dear Tina Murray
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Sept 2017, 15:46
Official
Dear Tina Murray
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Sept 2017, 20:32Dear Tina Murray
We have referred your complaint to the PriceLock team for further investigation and assistance. They will be in touch on Monday 4th September.
Kind Regards
Elna
Best regards,
DStv (MultiChoice)'s reply02 Sept 2017, 20:32
Official
Dear Tina Murray
We have referred your complaint to the PriceLock team for further investigation and assistance. They will be in touch on Monday 4th September.
Kind Regards
Elna
Best regards,
TM
Tina M's updateReviewer Update
03 Sept 2017, 17:17I spoke to a person at Multichoice helpdesk. She informed me that according to their records the decoder and Wi-Fi connector have been delivered on the 31st of August 2017.
I DID NOT RECEIVE THE PARCEL!!
She also informed me someone will contact me within 48 hours???? Still waiting for this call..
I requested her to e-mail the Proof of delivery - with signature as acknowledgement of receipt......
I am still waiting!
Get your facts and records in order!
This is absolutely one of the most pathetic services I received!!
Who signed for the parcel?
How did they provide proof of identity??
TM
Tina M's update03 Sept 2017, 17:17
Reviewer Update
I spoke to a person at Multichoice helpdesk. She informed me that according to their records the decoder and Wi-Fi connector have been delivered on the 31st of August 2017.
I DID NOT RECEIVE THE PARCEL!!
She also informed me someone will contact me within 48 hours???? Still waiting for this call..
I requested her to e-mail the Proof of delivery - with signature as acknowledgement of receipt......
I am still waiting!
Get your facts and records in order!
This is absolutely one of the most pathetic services I received!!
Who signed for the parcel?
How did they provide proof of identity??
TM
Tina M's updateReviewer Update
03 Sept 2017, 17:20I also provided an alternative number where Multichoice should contact my friend - to two (2) of the helpdesk ladies. To no avail!!
They must URGENTLY RESPOND AND PHONE THE ALTERNATIVE CELLULAR NUMBER!
THIS IS A JOKE!!
TM
Tina M's update03 Sept 2017, 17:20
Reviewer Update
I also provided an alternative number where Multichoice should contact my friend - to two (2) of the helpdesk ladies. To no avail!!
They must URGENTLY RESPOND AND PHONE THE ALTERNATIVE CELLULAR NUMBER!
THIS IS A JOKE!!