CW
Candice W
1 reviews | Active since Apr 2011
25 Aug 2017, 11:16
Bad Service
I've been waiting on my Explora for the pass two weeks. I contact Dstv almost everyday and my issue gets escalated every time by a consultant with a bad attitude. Dstv was suppose to give me a call and still no call received. The consultant has a dont care attitude, clearly they need training on how to treat a customer. Give them a call once again on 25/08/2017 and yet again my issue has to be escalated.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
25 Aug 2017, 12:37Dear Candice
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply25 Aug 2017, 12:37
Official
Dear Candice
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Aug 2017, 13:37Good day Candice
Apologies for the dissatisfaction this has caused.
I have tried contacting you on the number linked to your profile to no avail. However I have referred this query to our Price - Lock team.
Our friendly consultant will contact you shortly.
Regards
Girly
Best regards,
DStv (MultiChoice)'s reply25 Aug 2017, 13:37
Official
Good day Candice
Apologies for the dissatisfaction this has caused.
I have tried contacting you on the number linked to your profile to no avail. However I have referred this query to our Price - Lock team.
Our friendly consultant will contact you shortly.
Regards
Girly
Best regards,
CW
Candice W's updateReviewer Update
29 Aug 2017, 14:17Promises was made that I will have by parcel number by 29/08/2017 and still nothing received. Consultant once again wanted to escalate my matter to the team leader.
CW
Candice W's update29 Aug 2017, 14:17
Reviewer Update
Promises was made that I will have by parcel number by 29/08/2017 and still nothing received. Consultant once again wanted to escalate my matter to the team leader.