Bad Service

I owed R363. On the 1st of August I paid R300 but did not include my reference number. My services were disconnected, then I paid R120 which includes the re connection fee and the outstanding R63. I sent the proof of payment to Refilwe who promised to link it to my account but she did not do it. Then I sent it to Mmatshepo who also promised to link it but that did not happened.

I sent proof of payment to DSTV face book page and they told me that they will send it to the finance department and they sent me a message saying they received my proof of payment and services were reconnected.

But this morning my services were disconnected. I had to send proof of payment again this morning and I am being told that I need to pay R93.30 which I don't know what is for. This bad services is irritating me.

Sisanda