Bad Service

My dstv was disconnected after no payment was made from my side, due to my tv giving in, on the 01/02/2015 I then went and made payment of R320.00 which was then due including my R50.00 reconnection fee, my dstv was then reconnected the same day, then on the *** I made a call to multichoice to have my payment date moved from the 14th to the 03 of every month, the consultant I spoke to advised that it was no problem and that I should only remember that due to the prorata I would then have to make a payment of R372.00 on the 03/03/2015, so with that being said we agreed that on the 14/02/2015 my dstv would not be diconnected as payment date was moved, then to my surprise on the morning of the 16/02/2015 when I got up my it was disconnected due to no payment, the same morning at abou 7am I called again to find out what's happening and the consultant I then spoke to advised that it was due to an outstanding prorata amonut of R77.00, the consultant then advised that my dstv would be reconnected but I would then have to make payment the same day, whereby I advised that it was not my agreement with the previous consultant, Please get back with solution as this is unacceptable.