1 reviews | Active since Mar 2012
Bad Service
On 2015-08-18 when I return from work I noticed that my DSTV was switch off/disconnected. When I call the call centre I was informed that my dstv was disconnected because I had not paid for the month of August 2015. I informed DSTV that I had paid my account on the 31 July 2015 by EFT and that I was paying more than I should. Despite paying more that I should dstv disconnected my account. After forwarding proof of payment to [Email Removed] he connected my dstv. He promised to look into the issue and provide me feedback the next day. Needless to say no feedback was received. On Sunday, 2015-08-23 at 08:00 I noticed that my dstv was once again disconnected. According to Gerald Matibula, dstc call centre, my service was disconnected because I had not paid for August 2015. After I was again explained that I had paid and that I had forwarded proof of payment to Absolom he connected the dstv. Is this the type of service one get from a top company. It is pathetic to say the least!!!!!
As per our telephonic conversation we have re-checked your account and noticed that the payment that you mentioned you made end July 2015 does not reflect on your account.
Our records indicate that no payment was made for the month of August 2015, however the only payment that reflects was the payment of R775.00 on the 1st September 2015 that account for your August 2015 subscription.
We confirm that you still need to make a payment for your September 2015 subscription fee of R779.00. Please be advised that we promised to credit the R60.29 that was done. You need to make your payment for the month of September 2015 to prevent automatic disconnection of service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
As per our telephonic conversation we have re-checked your account and noticed that the payment that you mentioned you made end July 2015 does not reflect on your account.
Our records indicate that no payment was made for the month of August 2015, however the only payment that reflects was the payment of R775.00 on the 1st September 2015 that account for your August 2015 subscription.
We confirm that you still need to make a payment for your September 2015 subscription fee of R779.00. Please be advised that we promised to credit the R60.29 that was done. You need to make your payment for the month of September 2015 to prevent automatic disconnection of service.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta