Bad service

What is the use of having Boxoffice when you cant rent a movie because according to their system my smartcard is greyed out.And i was already told it was escalated.after a week i call again just to be told\all that can be done is to escalate it".seriously.....this is poor service.IS THERE NO SYSTEM IN PLACE. MAYBE I WILL NOT RENT A MOVIE EVER AGAIN AND TAKE MY R30.00 AND SPEND IT THE OLD FASHIONED WAY ....DVD....MOVIE AT THE THEATRE.I am astonished to hear that the new migration system is causing problems...take note that if you want to implement a new system....MAKE SURE YOU CAN HANDLE IT."""