CF
CHARLES F
1 reviews | Active since Mar 2012
07 Aug 2015, 01:29
bad service
Om 3-8-2015 I discovered that I could not get all viewing channes on my pvr or x-tra view.On going to an agent I was informed I was downgraded to compact .Nobody could tell me why I was downgraded then after a confrontation they then said I was in arreas once again I proved them wrong.Now they say \ system error "them I was told it was due to \"" upgrade\"" I still have no dxtv or x-tra view.maybe they can tell me what is going on because I am paying for a blank screen"""
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DStv (MultiChoice)'s replyOfficial
11 Aug 2015, 14:22Hello charles60,
We apologise for the delayed response and the inconvenience caused. Thank you for bringing this matter to our attention.
We are committed to providing you with excellent service. Please provide us with these details for us to access your DStv account and assist you:
o Your identity number.
o Decoder number and smartcard number.
We have sent an email to your personal email address, where you can provide us with the required information.
Thank you for taking the time to contact us. Your support is important to us.
Please use the following communication channels for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response and the inconvenience caused. Thank you for bringing this matter to our attention.
We are committed to providing you with excellent service. Please provide us with these details for us to access your DStv account and assist you:
o Your identity number.
o Decoder number and smartcard number.
We have sent an email to your personal email address, where you can provide us with the required information.
Thank you for taking the time to contact us. Your support is important to us.
Please use the following communication channels for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply11 Aug 2015, 14:22
Official
Hello charles60,
We apologise for the delayed response and the inconvenience caused. Thank you for bringing this matter to our attention.
We are committed to providing you with excellent service. Please provide us with these details for us to access your DStv account and assist you:
o Your identity number.
o Decoder number and smartcard number.
We have sent an email to your personal email address, where you can provide us with the required information.
Thank you for taking the time to contact us. Your support is important to us.
Please use the following communication channels for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response and the inconvenience caused. Thank you for bringing this matter to our attention.
We are committed to providing you with excellent service. Please provide us with these details for us to access your DStv account and assist you:
o Your identity number.
o Decoder number and smartcard number.
We have sent an email to your personal email address, where you can provide us with the required information.
Thank you for taking the time to contact us. Your support is important to us.
Please use the following communication channels for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,