1 reviews | Active since Aug 2015
Bad service
I bought an HD decoder and it was installed on saturday(01/08/15). However upon having to activate my account over the phone with the consultant I was told that my decoder keeps disappearing on their system. I was advised to call in the following day, which I did and no help was offered instead I held on the phone for a good 30 minutes with no help and my airtime even ran out TWICE! I called again today (03/08/15) and still ran out of airtime while being played ads over the phone. I am fed up with this bad service from multichoice and it is not the first time I come across such service from them. Come first of September they're gonna want to deduct money from my account coz I've paid the activation fee.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were assisted by one of our consultants and your service was activated on the DStv Compact Package as requested.
To reconnect, disconnect or change any of your account information on your account, you may make use of the different options below:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you were assisted by one of our consultants and your service was activated on the DStv Compact Package as requested.
To reconnect, disconnect or change any of your account information on your account, you may make use of the different options below:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,