Bad service 2 weeks later and still not resolved!!

So I paid on the wrong acc.. called dstv the very next day of realizing this. Agent told me it would take 72hrs for dstv to allocate my payment to the correct acc... 8 days go by, get home to a disconnected service, call again, explain myself again... this time agent asks me to forward POP and they'll reconnect my acc. without hesitation I do so... still nothing... get home Friday and still disconnected, call dstv again and this agent tells my incorrect payment cannot be carried over to the correct account.. furious, I demand to speak to a manager... and of course, his working from home so I'm unable to speak to a manager.

After being inconvenience, I pay my acc with the intention to take matter further on Monday. Today I get a mail stating my POP has been received and allocated to my acc. I immediately reply with a POP that I had paid on Friday... meaning my acc should now be in credit and my next installment should be 26th Jan 2021.. checked my balance on their WhatsApp line and it doesn't correspond.

This has by far been the worst service I've ever received!! And believe you me dstv will here from me tomorrow!! A R1000 will not slip my fingers!!!

YOUR TEAM IS PATHETIC!!!