Bad service

Multichoice has the worst customer service ever this includes "the what's so called manager" (Tsotsa) I've been calling them since last week to reconnect my service's all I get from them is I own them R969 that is why my dstv service is disconnected on top of that is not the 1st time they do this. I feel like I'm working there I use my airtime for nonsense and they can't even reimburse me with my airtime. I feel multichoice is unfair to put *********** people there. They keep on saying they will call me but they don't come back to me I'm actually paying for s*** if they keep on giving me bad service. I hope hello Peter will try to assist me on this matter since multichoice fails me......