Bad Service

I paid my DSTV subscription on the 31st of January but Multichoice disconnected my services on the 2nd February when i followed up they told me to email proof op payment as my payment wasn't reflecting on their side. Later on the same they connected but 2 days later disconnected for the second time. I had to call them again and again as they made me hold for too long until i ran out of airtime. Eventually when attempting for the third time someone helped me and reconnected my services. Today is the 8th February my services are disconnected again. I dont know what to do please help. I called these people several times but i'm not getting the help i need.