NL
Nonhlanhla L
1 reviews | Active since Jul 2015
20 Jul 2015, 11:17
Bad service
Truly unhappy with the treatment I'm reciving from Dstv multichoice,after spending almost 2 hours calling them yesterday and spending 2 hours at their branch I'm still not assisted with an error which was their fault! And this branch here at Mondeor is not helping me instead they are servicing other clients that came after me!! Disappoint and highly ****ed off!!!!!
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Jul 2015, 08:42Hello NL ngema,
We could not get hold of you today to discuss your query with you telephonically.
Please accept our sincerest apology for the inconvenience caused.
We were unable to access your DStv account with the number you have provided.
Kindly provide us with the required information for further assistance:
o Your identity number or Multichoice customer number
o Decoder number and Smartcard number
o The error message displayed.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today to discuss your query with you telephonically.
Please accept our sincerest apology for the inconvenience caused.
We were unable to access your DStv account with the number you have provided.
Kindly provide us with the required information for further assistance:
o Your identity number or Multichoice customer number
o Decoder number and Smartcard number
o The error message displayed.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply21 Jul 2015, 08:42
Official
Hello NL ngema,
We could not get hold of you today to discuss your query with you telephonically.
Please accept our sincerest apology for the inconvenience caused.
We were unable to access your DStv account with the number you have provided.
Kindly provide us with the required information for further assistance:
o Your identity number or Multichoice customer number
o Decoder number and Smartcard number
o The error message displayed.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today to discuss your query with you telephonically.
Please accept our sincerest apology for the inconvenience caused.
We were unable to access your DStv account with the number you have provided.
Kindly provide us with the required information for further assistance:
o Your identity number or Multichoice customer number
o Decoder number and Smartcard number
o The error message displayed.
We have forwarded an e-mail to your personal e-mail address, where you can respond with the required information.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,