NF
Nico F
1 reviews | Active since Oct 2011
16 Jul 2015, 14:00
Bad service
To whom it may concern<br> <br> As a DSTV installer I experience a high volume of Multichoice problems!!!<br> Yesterday we had load shedding in Centurion, Rooihuiskraal North. After the power was restored, my Explora did not work! It shows (! ----) on the display panel. I phoned Multichoice at 22h12 on 15 July 2015. After I verified all my customer details, the first agent transfer me to the second agent, a \Chantelle". After I verified all my customer details once again and explain my problem"
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DStv (MultiChoice)'s replyOfficial
16 Jul 2015, 14:55Hello nico4e,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that for further interactions with MultiChoice as an accredited installer, please make use of the installer line for prompt assistance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that for further interactions with MultiChoice as an accredited installer, please make use of the installer line for prompt assistance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply16 Jul 2015, 14:55
Official
Hello nico4e,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that for further interactions with MultiChoice as an accredited installer, please make use of the installer line for prompt assistance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that for further interactions with MultiChoice as an accredited installer, please make use of the installer line for prompt assistance.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,