MM
Mandla M
1 reviews | Active since Jul 2015
02 Jul 2015, 16:43
Bad Service
My Dstv was paid late, when it was paid including a R50 re connection fee, i called the call center cant get to speak to an agent all i get is a machine and was told it would reconnect in 15min now its hours and its still not back on. When i call the call center cant get help, all i am doing is running my phone bill. Not impressed at all.
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Jul 2015, 11:12Hello Mfo,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service has been reconnected as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
To reconnect, disconnect or change any of your account information, you may also make use of the different options below.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service has been reconnected as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
To reconnect, disconnect or change any of your account information, you may also make use of the different options below.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply11 Jul 2015, 11:12
Official
Hello Mfo,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service has been reconnected as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
To reconnect, disconnect or change any of your account information, you may also make use of the different options below.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and your service has been reconnected as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
To reconnect, disconnect or change any of your account information, you may also make use of the different options below.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,