bad service

I dont know where to start. I called thru 5 times to get assistance with activating my extra view on 3 of my explorer decoders and each time no one is able to assist. I ended up speaking to a Samekeliswe Mgetyama who reports to Nosipho Phewa in Durban. I requested to speak to a team leader as the agent Samkeliswa firstly kept quiet on my call after having to ask if there's anyone there 3 times only there after did she speak. Firstly I once worked for DSTV and the level of attitude and service I got was appalling. Why does one have to go thru so many hurdles to get service that we pay for?? why is it so difficult to speak to a team leader?? and dont tell me about Covid as this consultant wasn't working from home, one can hear other consultants in the background so she was in the call center. I honestly hate being put thru to the Durban call center coz they can never help, they've got this ****ty attitude and know nothing about clearing error messages. all I wanted was my extra view to be activated but yet one has to jump mountains just to get it done.