Bad Service

<p>I called DSTV to downgrade my package. The guy calculates what I am owing and tells me to make payment prior to them connecting the downgraded package. I go onto the dstv website to do payment and it does not work. I call back and I get banking details and do an eft payment. The guy says give it one hour and I will have access. I call back after 2 hours and I speak to Vuyani France and he gives me his email address to send him proof which I do and he confirmed receipt. He speaks to his supervisor to connect and she Harriet says she needs the money to reflect first before she can connect us. 10 years of service and we are not trusted. She say it's OK if we cancel with them. She will refund us the monies we paid. I am so angry and disappointed.</p>