bad service

<p>i actived another DSTV decored on my account, and spoken to 4 different consultants and all of them gave me 4 different stories, so i made the payment to DSTV to activate the second decoder. the next day DSTV took a depit order from my account to active the DSTV account,. I phoned them 2 weeks ago to reverse that money back into my account, so the consultant advised me that the reversal has been signed by the team leader and its with the financial department for approval and the money will be back into my account with 48 hours, after 12 days i phoned DSTV again and asked them what is happening with the money that they supposed to reverse back into my account, and guess what i got a different story from the team leader. that this is not the process and he will investigate what is going on with my account, and he will phone me back with feedback as to what is happening, its been 2 days and havent heard any feedback from DSTV!!!! sooo you guys are very quick to switch of the service if you owe them money, but as soon as they owe you money its a different storie to get the money back, after they made a mistake to take the depit order, after they told me that the depit order wont go off, because i made a EFT for the new service... well just want to say its very bad service DSTV and that all the consultants are not telling the customers the same story.. so which consultant do we believe????????</p>