MIBS
Motlagomang Imogen Beatrice SEISA

1 reviews | Active since Dec 2014

06 May 2017, 14:08

Bad service

<p>We have bought abt the 4th decoder from suppliers and our decoder keeps showing errors we ca nt fully enjoy all the channels we paid for and now we r told we need to purchase another decoder that one maybe faulty this is a day light ******* before this one we were told there r new decoders we need to swap to this one and now we keep getting errors from the decoder this is very unfair I think if a service provider is gonna sell you something as a customer they should be able to maintain n fix the problem why should we keep spending so much money of this decoders I am livid and shocked for such a known company to deliver such poor service.</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 May 2017, 08:15
Official

Dear Motagomang

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 May 2017, 12:44
Official

Good day Beatrice

We attempted to get hold of you but could not reach you and could not access your DStv account.

For further assistance, we need the MultiChoice customer number or identity number. We also need the type of the decoder that has a technical fault.

We would like to hear from you.

Kind regards

Dinah