ST
Sifiso T

1 reviews | Active since Apr 2014

02 Mar 2017, 09:37

Bad service

<p>Good morning. I am complaining about the bad service I am getting from DCC. </p> <p>I had an insurance for my mobile device (SGH ********** smart card number ********** 894) that I lost the past 2 months. The problem here is that they won't replace it because it was not ****** but lost. But they still deduct insurance money from the device that was reported! </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Mar 2017, 09:50
Official

Dear Sifiso

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Mar 2017, 16:51
Official

Dear Sifiso

We have forwarded your complaint to the DCC department for further assistance. They will contact you directly with your concerns as soon as possible.

You can also follow up with them on *** [Mon - Fri from 8am till 5pm ] and quote reference case number: ***.

Should you need any further information, please feel free to contact us.

Regards

Elna

Best regards,