HB
Henry B

1 reviews | Active since Mar 2009

01 Mar 2017, 21:37

Bad Service

<p>Case Commercial cancelation\Hello Peter [# ********** ] refund of R23.88 was promised to be paid back into my account. Nothing has been paid back into my account by 1/3/2017. Refer to my emails dated 16 and 14/2/2017 which is still unanswered. Your email dated 1/2/2017 promising to pay the R23.88 into my account</p> <p> </p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Mar 2017, 08:12
Official

Dear Henry

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Mar 2017, 09:03
Official

Good day Henry

Please accept our sincerest apologies for any incontinence you have experienced I this regard.

We unable to locate the commercial account that you referring to with the information you provided.

Please provide us with the commercial account customer number in order for us to investigate and assist you accordingly.

Awaiting your reply

Kind Regards

Rupert

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Mar 2017, 11:27
Official

Good day Henry

Thank you for the requested information.

With reference to our telephonic conversation I advised that the information received will be escalated to our commercial department to assist with your concern.

Kind regards

Rupert