Bad Service

<p>This is by far the worst customer service contact centre I have ever dealt with. My premium was debited twice, I called the centre and was told an agent will call me back, still waiting for the call up until today. I had to call them again</p> <p> </p> <p>This is not the first bad experience I have had. In december I made a manual deposit, but the account will still suspended i than had to email the slip to 5 or more agents until they could allocate my payment.</p> <p><br />I Have 3 decoders, on one account. A main account with plus an explora on a payment plan in November my payment was allocated to the main account and not they explora (Obvious error on their side) but was told i owe them, while the other account was sitting on a credit, who does that??? DO You not have competent staff???<br /><br /></p> <p>Their agents are rude abrubt and cannot wait to end your call.</p> <p> Your customer service sucks</p>