Bad Service!

<p>Since November we have enquired about Changing our contract to Dual View, we phoned and was given the Explora package. They asked for all the paper work and we emailed it to them. We received no response, and decided to emailed them again and then they said there will be a turnover time and again its been a week later, we have been doing this process for the last 3 months, we phoned everyone and no one came through or made it a priority for us to receive the service. In that time they would phone us about being late on payments for DSTV but how do we pay If they had to put up a new debit order for the new package. We have been without DSTV for almost 3 weeks. Again we never receive the service we pay for but when it comes to them wanting money, they can switch of your DSTV without any turnover time. </p>