BAD SERVICE

<p>I am part of the Dstv i panel. my decoder was hit by lighning and its not working as part of this panel the decoder belongs to them as we help them in their reseaches for multichoice,therefore shpould anything happen to the decoder they come out replace or fix it,Monday The 12th i called and spoke to Samantha who supposetly locked a call for me i was advised that it will take approximately 3 to 4 working days.i still called on the 13th to follow up and on the 3rd day i phoned and i was advised that the call has been allocated to someone and they will call me back back nothing happened, I the phoned again on the today which is the 15th and i was promised that they will call me back and nothing happend i then called samanthga agin who promised that she will speaking to the Technician and she will also call me personally to make sure that they update me nothing happened.When i called back again there no answe or she is supposetly in meetings. I am being billed for this and the decoder is not working and no one is even concerned to give feedback i have never ever received such poor in service in my life and you can even get hold of management...i Then contacted Dstv of which they couldnt help because nothing had been updated on the system therefore they i cant even tell how far is my query...They use my tel number to check my account under E Entebele </p> <p>i really am not going to pay for something that i am not receiving </p> <p> </p> <p>this is such bad service </p> <p> </p>