1 reviews | Active since Dec 2016
Bad Service
<p>I ordered a NEW Explorer2 on the R89.00 package, i received the decoder but then decided i would like to upgrade the package to the R149.00 pm contract as that includes installation. I started contacting the multi choice call center from the 28th of november and to date has not recewived any form of service.</p> <p>i called the desk on saturday requesting to speak to a manager the call agent put me on hold for 10 minutes with no responce. i will be cancelling the new Explorer contract due to pathetic service.</p> <p>reference number provided,</p> <p> ********** 1-i56</p> <p> ********** 1-i57</p> <p> ********** 1-i59</p> <p> ********** 1-i61</p> <p> ********** 1-i63</p> <p> ********** 1-i66</p> <p> ********** 1-i68 -- the call agent was not helpful at all, i could hear her pressing the buttons on the line but refused to come back to me, i then cut the call and called back.</p> <p> ********** 1-i69</p>
Dear Leegrant Padayichee
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Dear Leegrant Padayichee
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Dear Leegrant Padayichee
We have referred your query to the Payment Plan department for urgent assistance. They will contact you directly with your concerns soon.
Regards
Elna
Dear Leegrant Padayichee
We have referred your query to the Payment Plan department for urgent assistance. They will contact you directly with your concerns soon.
Regards
Elna
Thank you for your assistence, i have received a call advising the query will be escalated to the installations department and should receive a call in 3 days
Thank you for your assistence, i have received a call advising the query will be escalated to the installations department and should receive a call in 3 days
Good Day,
Please can you assist i am highly p'd off with the service received from the multi choice call agents,
i have been told that they will escalate my request and to date have note received any feedback on my request,
Please can i get this contract cancelled as it is a waste of my time. I have never come accross such poor service in my life. All i wanted was for the company to upgarde my brand new contract from 89.00 to 149.00 per month which include instalation of the Explorer, but no one can assist.
Good Day,
Please can you assist i am highly p'd off with the service received from the multi choice call agents,
i have been told that they will escalate my request and to date have note received any feedback on my request,
Please can i get this contract cancelled as it is a waste of my time. I have never come accross such poor service in my life. All i wanted was for the company to upgarde my brand new contract from 89.00 to 149.00 per month which include instalation of the Explorer, but no one can assist.