Bad service

<p>I sent a request through via online portal/callback system a month ago. A lady called 2 days later at 07h45 and I requested that she call me back at 10h00. she confirmed that she would definitely call me back but I am still waiting up until today. my request I sent through was not a complaint or anything, it was to give use more business. It was to give use more money as I want to have dual view and an explora 2. For such a big company and such high monthly fees, the customer service is PATHETIC.</p>