Bad service
<p>I'm not happy with the new dstv .I moved from the old sliver dstv to the new single view HD.</p> <p>i thought it would be better instead I constantly get the E48-32 error I've called in many times and and eveytime they tell me to rest it or reset the device.i can't keep call using my airtime to try fix a problem they can clearly see I have a problem with.Today I was told they there's is a problem with my dish outside if they told me this before getting the device I would have never got it I would have stayed with my sliver standard view which works well . I don't want to pay more for things that they can fix and multichoice should have know about all this and advised they customer beforehand.</p>
Dear Adrian Ady Boy Booysen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Dear Adrian Ady Boy Booysen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Dear Adrian Ady Boy Booysen
We sorry to hear of your unpleasant experience when buying the Single View HD.
Although the DStv HD Decoder does work with existing installation, the recommended installation for a single view decoder is a single LNB and an 80cm dish.
You can select to do the installation with a DStv Smart LNB, however there is additional charge for this. We recommend that all changes to existing installations, including the replacement of LNBs be done by our DStv accredited installers.
Please find this link where you can search for your nearest installer :https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller.
Once again apologies for the inconvenience this has caused.
Regards
Elna
Dear Adrian Ady Boy Booysen
We sorry to hear of your unpleasant experience when buying the Single View HD.
Although the DStv HD Decoder does work with existing installation, the recommended installation for a single view decoder is a single LNB and an 80cm dish.
You can select to do the installation with a DStv Smart LNB, however there is additional charge for this. We recommend that all changes to existing installations, including the replacement of LNBs be done by our DStv accredited installers.
Please find this link where you can search for your nearest installer :https://selfservice.dstv.com/InstallationHelp/Installers#/findInstaller.
Once again apologies for the inconvenience this has caused.
Regards
Elna