BAD SERVICE

<p>DStv was promoting the offer of upgrading to the HD package and for an extra R150 per month it will include installation. The company doing these installations is On Air TV. Our equipment for lack of a better word arrived on the 11th November...with the sales pitch that once it arrives you will receive an sms within 2 days from an staller who will let you know when they will be coming to install it. A Few days pass and still nothing. So we contacted On Air, they referred us to an installer-who we have to contact- but his business does not exist anymore. So we get reffered to another installer, he wanted to come this Saturday that has passed but we are not home on the weekend, so he said sms him when we are available. we SMSED Sunday evening letting him know he can come from 8;30 am this week anyday, the afternoons we unavailable. Many phone calls later we still have not seen or heard from him. So we phone ON Air again for another referral...very rude man who could not help us.</p> <p>Why do we have to do all the phoning around for an installer to help us???? It's already been 12 days and our 1st installment is coming off on Friday and we never got to experience what we have paid for?????</p> <p>we are long time DSTV subscribers and pay a high fee for you every month and you supply us with poor service from people you have partenered with.</p> <p>I want my package installed by the end of this week!!</p> <p>I sent a message to you via Facebook and still no reply!</p> <p>i am truely dissapointed. I will not recommend this offer to anybody.</p>