Bad service

<p>Hi There</p> <p> </p> <p>I’m very concerned about the service that MultiChoice is offering to its customers, I have requested a Price Lock and got the Explora decoder, I then traded in my old PVR for another Explora so I could use it as an extra-view. I then called your call center to get myself up and running on saturday. The first person I spoke to was Mbali Si***ane, she changed the primary explora to secondary and it didn’t work, call lasted for 8 mins, the second was Ester Maqwati and she told me that she couldn’t assist and will escalate, call lasted 44 mins, and I then called again and spoke to Mandisa Nyongwana and she could help with taking the decoder back to Primary and it worked, but the second one didn’t, call lasted 37 mins. I then called again yesterday and spoke to Nandipha who shifted the blame to the installer, she advised that signal strength was weak. I then called the installer(DU satellite) and he came to assist, he then send email to fs@ MultiChoice.co.za and Elias Themane assisted us and the problem was resolved. My question is why all these 4 people couldn’t assist me and I’ve spend 131 mins on the calls, Really????</p> <p> </p> <p>Kind Regards</p> <p>Phillip Moropodi</p>